How the e-commerce industry uses WhatsApp to improve customer
In the e-commerce industry, customer interaction is a key factor in driving sales and brand loyalty.As a widely used messaging application around the world, WhatsApp provides a powerful platform for e-commerce companies to communicate and interact with customers in real time. Digital Planet's various filtering and management functions can further enhance this interactive effect and help enterprises achieve higher customer participation and satisfaction.
useWhatsApp builds strong connections with customers
WhatsApp's instant messaging function allows e-commerce companies to communicate with customers in real time, answer questions, and provide pre-sales and after-sales support. Here are some practical steps:
createWhatsApp business account: First, companies need toCreate a business account on WhatsApp to facilitate formal communication with customers.
Display business account QR code: Display on website, social media and marketing emailsThe QR code of the WhatsApp business account is convenient for customers to scan the code and add it.
Respond to customer messages in real time:passWhatsApp responds to customer questions and feedback in real time, provides instant support and improves customer satisfaction.
Digital Planet’s Active Filtering Function
Digital Planet’s active filtering function can help e-commerce companies find out whereMost active customers on WhatsApp. These customers frequently use WhatsApp to interact with businesses and are a high-value target group. The actual steps are as follows:
Import customer data: Change the customer’sWhatsApp number data is imported into the Digital Planet platform.
Apply active filtering: Use Digital Planet’s active filtering feature to identify your most active customers.
Develop interactive strategies: For these active customers, develop personalized interactive strategies and provide exclusive offers and personalized services.
Provide personalized services and precision marketing
Through Digital Planet's precise screening function, companies can provide personalized services and marketing strategies based on customers' specific needs and behavioral characteristics. Here are the steps:
Segment customer groups: Use Digital Planet’s gender filtering, age filtering and other functions to segment customer groups.
Customized marketing information: According to the characteristics of different customer groups, customize corresponding marketing information, such as pushing fashion product recommendations to young customers and pushing family clothing promotion information to family customers.
Push personalized information:passWhatsApp pushes customized marketing information to different customer groups to improve customer satisfaction and engagement.
Batch processing and efficient management of customer information
Through Digital Planet, e-commerce companies can efficiently manage customer information. Here are the practical steps:
Import data in batches: Change the customer’sWhatsApp numbers and other related information are imported into the Digital Planet platform in batches.
Data deduplication and cleaning: Use Digital Planet’s deduplication feature to ensure there are no duplicates in customer data and to clean up invalid numbers.
Classification management: Classify and manage the cleaned customer data to facilitate subsequent marketing activities.
Real-time updates to keep customer contact open
Digital Planet's online filtering and boot filtering functions ensure that customer data is always up to date. Here are the steps:
Enable online filtering: Use Digital Planet’s online filtering feature to identify customers who are currently online in real time.
Enable power-on filtering: Use the power-on filtering function to find customers who often turn on their phones to ensure timely delivery of messages.
Push important information:passWhatsApp pushes important information to customers who are online and often on the phone to maintain smooth contact with customers.
Case Sharing: UtilizationWhatsApp and Digital Planet boost customer engagement
A well-known e-commerce platform uses a combination ofWhatsApp and Digital Planet have significantly improved customer interaction. The actual operation is as follows:
EstablishWhatsApp business account: E-commerce platform inA business account was created on WhatsApp and the QR code was displayed on the website and in marketing emails.
Import customer data: Change the customer’sWhatsApp number data is imported into the Digital Planet platform.
Active customer screening: Use Digital Planet’s active filtering feature to identifyMost active customers on WhatsApp.
Push personalized offers:passWhatsApp pushes exclusive coupons and new product recommendations to these active customers.
Interact regularly: Regularly atInteract with customers on WhatsApp and send holiday greetings and promotional messages.
Through these practical operations, the e-commerce platform successfully increased customer interaction frequency and satisfaction, and achieved significant sales growth.
In short, useWhatsApp establishes close connections with customers, and combined with Digital Planet's various filtering and management functions, e-commerce companies can manage customer information more efficiently, develop personalized interaction strategies, and improve customer engagement and business growth.
digital planetis a world-leading number screening platform that combinesGlobal mobile phone number segment selection, number generation, deduplication, comparison and other functions. It supports customers worldwideBatch numbers for 236 countriesScreening and testing services, currently supports40Multiple social and apps like:
The platform has several features includingOpen filtering, active filtering, interactive filtering, gender filtering, avatar filtering, age filtering, online filtering, precision filtering, duration filtering, power-on filtering, empty number filtering, mobile device filteringwait.
Platform providesSelf-screening mode, generation screening mode, fine screening mode and customized mode, to meet the needs of different users.
Its advantage lies in integrating major social networking and applications around the world, providing one-stop, real-time and efficient number screening services to help you achieve global digital development.
You can find it on the official channelt.me/xingqiuproGet more information and verify the identity of business personnel through the official website. official businesstelegram:@xq996
(Warm reminder: When searching for the official customer service number on Telegram, be sure to look for the username.xq996), you can also verify it through the official website personnel:https://www.xingqiu.pro/check.html, confirm whether the business contacting you is Planet Official.
数҈字҈星҈球҈͏
