Telegram customers have not been online for a long time. Is it necessary to continue contacting this kind of account?

In the Telegram customer list, you can often see a type of account: the mobile phone number has been registered with Telegram, and the personal information is still there, but the last time it was online was a few weeks, a few months ago, or even longer. If you continue to send messages, it is likely that there will be no reply; if you delete them directly, you will worry that the other party is not logged in temporarily.

This type of account is not completely worthless. What really needs to be adjusted is the contact sequence and follow-up frequency.A Telegram account has been opened, which only means that the number is associated with the account. The longer the last online time, the lower the chance that the other party will see new messages in the near future, but this cannot be used to conclude that the account has been abandoned.

Day 1: All opened accounts are included in the follow-up list

Just got itWhen looking for a Telegram customer number, the first thing to confirm is usually whether the account is open. If the number can find the corresponding account, it will be put on the customer service list; if the number of the account cannot be found, the number will not be contacted through Telegram for the time being.

This processing method can rule out no registrationTelegram numbers, but does not address the quality differences within the list.

For the same accounts that have been opened, some have just gone online that day, some have used them within a week, and some have been inactive for several months. If these people are mixed together and sent, all the customer service will see is that the message was sent, but they will not know whether the long-term lack of reply means they are not interested in the product or the other party has not logged in at all.Telegram.

After the first round of contact, there are usually several situations on the list:

lRecently online and generating responses;

lRecently online but no reply;

lIt has not been online for a long time, and there has been no progress;

lThe account information exists, but the actual usage is unclear;

lThe user clearly stated that there is no demand;

lThe user did not continue the communication after viewing the message.

Only by recording these situations separately can you know who to contact in the next round.

Day 7: The gap in responses begins to become apparent

A few days after the first round of messages was sent, recent useTelegram accounts are generally easier to enter into normal conversations. What it says here is "easier to be seen", not a guarantee of a reply.

If an account goes online on the same day, at least it means that the other party is still using it.Telegram, but whether he is willing to reply will also be affected by the source of the list, product requirements, communication language and the first message. Another account has not been online for several months. Even if the product is suitable, the other party may not see the news in a short period of time.

In order to see the difference clearly, you can look at the follow-up records and the last online time together.

Suppose a round of testing contacts600 accounts have been opened on Telegram, of which 200 have been online recently, 200 have been inactive for more than a week, and the other 200 have not been online for a long time. By counting the number of successful deliveries, actual responses, clear rejections, and total silence for each group, you can determine where the main problems with the current list are.

It cannot be assumed here that accounts that have been online recently must have a high response rate. What really helps is using your own sending records to compare. If the responses from all three groups are very low, the problem may focus on the source of the customer or the content of the message; if the recent online group is significantly easier to establish a dialogue, while the long-term offline group has almost no response, the subsequent follow-up sequence will have a practical basis.

Day 15: No longer use the same method to contact all accounts

After a period of recording, it no longer makes sense to continue sending them repeatedly in the original order. A more practical approach would be to rearrange the list.

Accounts that have been online recently, match the country and region, and have clear customer sources can continue to be prioritized for contact. It should still be noted here that active account does not mean purchase intention. The first message needs to explain a reasonable reason for contact. You cannot continue to send product information just because the other party is online.

Accounts that have not been online for more than a period of time but have relatively complete information and sources can be retained to reduce the frequency of contact. Wait for the other party to come back online, or try again when there is a more matching product in the future. You don’t have to take up customer service time every day.

Accounts that have been inactive for a long time, have unclear sources, and have been contacted many times without feedback can be temporarily removed from the current sending list. Removing does not mean permanent deletion, but rather suspends the consumption of sending times and manual follow-up.

If the number of lists is relatively large, manually checking the last online time one by one will be very slow. Digital Planet SupportTelegram account opening detection and activity detection can determine whether a number is registered with Telegram in batches, and complete basic classification based on the last online status. After the test is completed, the results are put together with the customer service's own communication records to determine which list the account should enter.

Day 30: What is recalculated is not the number of accounts, but the customer service time

Many people organizeWhen I am a Telegram customer, I am used to just looking at how many numbers are left. In fact, what is more worth calculating is how much follow-up time each type of account takes up.

For example, contact the sameFor 500 accounts, the first arrangement is to send them in sequence from beginning to end, with the same number of follow-ups regardless of whether they have been online recently; the second arrangement is to first contact those who are still using Telegram recently, and reduce the frequency for long-term offline accounts. The total number of numbers in the two methods does not change, but the number of effective conversations handled by customer service every day may be completely different.

The following data can be recorded during accounting:

lHow many messages were actually sent that day;

lHow many accounts are still online recently;

lHow many people started communicating normally;

lHow many people explicitly said no;

lHow many accounts have no feedback multiple times in a row;

lThe amount of time each customer service agent spends on unresponsive accounts;

lHow long does it take on average from first contact to effective reply.

These data are better than pure statistics"How many Telegram accounts have been opened" is closer to the actual business results. The number of activations reflects the size of the list, and the number of valid conversations reflects whether the list can continue to be used.

If you do not have your own historical data, you can first select a small number of accounts to test instead of directly drawing conclusions on the entire list. When testing, keep the message content, sending language and time period as consistent as possible, and only change the account activity level. This will make it easier to see the impact of the last online time on the results.

Long-term offline does not mean permanent failure

Telegram users may be temporarily offline due to work arrangements, device changes, account switching, or a periodic reduction in use. Some accounts have been inactive for several months and can still receive previous messages after logging in again.

Therefore, the last online time is suitable for arranging priorities, but is not suitable as a direct basis for permanent deletion.

Long-term offline accounts can be saved separately, and the last detection and contact time can be recorded. Recheck after a period of time. If the account is active again, enter a new contact batch; if there is no change for a long time, and there is no clear customer source and demand, there is no need to contact frequently and repeatedly.

Also note a situation: some users will hide the last online time. Not being able to see the exact time does not necessarily mean that it has not been used for a long time. When encountering such accounts, the judgment should be based on the message status, existing communication records and account information. The account cannot be deemed invalid based on just one piece of information.

Just because you’ve been online recently doesn’t necessarily mean it’s worth contacting.

After lowering the priority of long-term offline accounts, another common misunderstanding is to regard all recently online users as high-quality customers.

The account active solution is"The other party may have seen the news recently", but cannot answer the following questions:

lWhether the user is from the target area;

lAre you interested in the current product?

lWhether the source of the number is legal and clear;

lwhether it has been explicitly rejected in the past;

lIs the contact language appropriate?

lWhether you are currently in a situation suitable for receiving promotions.

One login per dayIf people on Telegram have nothing to do with the product, continuous contact will not bring effective responses. On the contrary, an old customer who has not been online for a few weeks may still be willing to continue communication after logging back on.

Therefore, the final launch time should be considered together with the customer source, historical conversations, country, region and actual demand. Its biggest role is to help customer service deal with people who are more likely to see the message in time, rather than directly judging who will definitely complete the transaction.

Three types of accounts can adopt different follow-up rhythms

Accounts that have been online recently and have clear sources can be placed in the daily priority list. When there is no reply when contacted for the first time, do not continue to send messages in a short period of time. You can try again at a reasonable time according to the time zone.

Accounts that have not been online for a while but have had consultation, purchase or valid communication records can be kept in the old customer or waiting list. Rather than sending the same content over and over again, wait until there is a product update, a change in activity, or when the user becomes active again.

Accounts that have been offline for a long time, have unknown origins, and have no historical communication can suspend follow-up. Just continue to keep basic records, and there is no need to occupy daily sending resources.

digital planet completedAfter Telegram is activated and active, it is suitable to be used in conjunction with existing customer service records. The system detection tells you whether the account exists and whether there has been any recent activity; the chat history tells you what the other party has chatted with and whether there is any real demand. Putting the two pieces of information together is far more reliable than just looking at the last time online.

Haven't been online for a long timeTelegram customers do not need to delete all of them immediately, and there is no need to continue to maintain the same contact frequency. First separate the account from the daily priority list, keep historical records, and check status changes regularly. Waiting for the other party to come back online or when a more suitable reason for communication arises, and then resume contact will save more time than sending repeated messages every day.

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