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AlthoughViber Assign user ID according to phone numberBut you can't justCRM import contacts. To make your customers a Viber contact, you need to have them send you a message first. This is a limitation Viber has created to avoid spam marketing.
Start chatting with customers
There are some useful tools that allow customers to leave you a message first. You can send a chat link and a QR code to install aindivualViber chat widget, or use Viber ads to attract new customers.
Chat links andQR code
existIn the Viber admin panel, you can generate a QR code that allows customers to scan and start conversations with your Viber chatbot. Remember that unless you actually use the token to connect your account to your inbox, you won't be able to start chatting.
Generate a QR code for customers to useViber app scan.
The QR code works likeMessenger CodesSimilarly, convert offline traffic such as traffic in the store intoViber Contact. You can also add QR codes to your website or email. The QR code can only work if the Viber app is installed on the user's phone. It won't work on desktop version of Viber, because desktop computers can't scan the code.
You can also create a shareable click chat link so that the contact can contact you on your desktop or on your mobile device.
All chat links are only installed by the userViber apps can only work. Users who access the website through their mobile phone will enter the app directly. On the desktop, the link will guide them to the desktop version of Viber, if they have not installed it already, they need to install it.
Viber allows you to create URI links, not URLs.The URI will go into a part of your bot, either by opening a conversation or by your profile information page, depending on how you configure it. Please note that if the link is set to head to your profile information page, it will not work on the desktop.
Viber web chat tool
Another way to let customers leave you a message when accessing your website via your phone or desktop is to add aViber web chat widget. This is a pop-up box on your website that allows visitors to clickViber icon or scan the QR code to leave you a message.
To set this you need toViber Chatbot connects to reply.io. Like the general QR code link, the chat widget is only installedViber app users are valid.
Viber for Business:Advertisement
You canViber ads to promote your Viber chatbot. Advertising formats include desktop ads, post-call ads, advertising banners and promotional stickers. Each will bring the user to your Viber business account profile.
Viber stickers post-download ads
The most interesting form isViber stickers. When users download brand sticker packs, they automatically subscribe to Viber chatbots. Viber advertising is for large companies. To apply, please fill inThis form.
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