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At a time when overseas communications and marketing are becoming increasingly strict, companies areOne of the biggest risks faced in scenarios such as WhatsApp group messaging, outbound SMS calls, and AI robot message push isThe quality of the communication recipient list is out of control.
You may have encountered these problems:
lAfter batch delivery, the account is frequently blocked?
lThe message delivery rate is extremely low and the conversion rate has dropped sharply?
lBeing flagged for harassment or making complaints, and the customer experience getting worse?
The core reasons behind these are often:There are a large number of risk control mobile phone numbers in the list that have not been identified and removed in time..
Therefore, risk control mobile phone number cleaning has become a key prerequisite to ensure overseas compliance, extend the account life cycle, and improve conversion efficiency. Digital Planet, as a global number compliance testing platform, is helping a large number of companies automate and visualize this step.
Risk control mobile phone number4 common types
Before launching the cleaning plan, first clarify what kind of mobile phone numbers belong to"Risk control high risk":
1. The number complained of
There are numbers reported by users, flagged by the platform, or recorded by third-party systems. Once accessed, it can easily trigger platform review.
2. Blacklist number
It exists in the public banned database, or is marked as an object of refusal within the enterprise.
3. Unable to reach the number
Including empty accounts, downtime, unregistered, unreachable, timeout and no response, etc., the resources are directly wasted.
4. Status abnormal number
Frequently changing operators, drifting home locations, not being bound to social platforms, and being frequently blocked are all hidden high risks.
Identifying these numbers and cleaning the list before delivery is the basis for building a safe communication list.
Preparation before cleaning: collect and organize the list to be tested
The first step in the cleaning process is toPrepare target list. Whether fromThe contact list exported by CRM is still a number pool collected through advertisements, crawlers, and APIs. It is recommended to unify the format first:
lcountry code+Mobile phone number (such as +1 415xxxxxxx)
lOne number per line, supportedCSV or TXT format
lCan be accompanied by a remark field (such as userID, source channel)
The more standard the raw data, the easier it is to achieve automatic identification and classification during subsequent processing.
Cleaning Process 1: Digital Planet High Risk Identification Module
After uploading the number to be detected to the Digital Planet platform, the system will automatically run multiple risk identification mechanisms, including:
lComplaint record comparison: Connect the global public reporting database and the historical complaint number database to identify targets with historical risks.
lBlacklist cross validation: The system has built-in multiple industry blacklist libraries and supports uploading custom blacklists.
lStateful detection engine: Determine whether the number is empty, out of service, not registered, virtual number segment, no response from the operator, etc.
lSocial account binding identification: Analyze whether the number has been registeredWhatsApp, Telegram, Line, Signal and other platforms, and give status labels.
Each number will be marked with a clear status label: Safe/Risk Control/Invalid/Unknown, supports one-click export and batch filtering by rules.
Cleaning process two: multi-dimensional risk control layered strategy
A qualified list cleaning plan cannot rely solely onThe "black and white list" is one-size-fits-all, but should be based on different risk levels.Multi-dimensional hierarchical filtering:
lLevel 1 high risk: Complained+ Unreachable + No social registration, directly eliminated.
lLevel 2 medium risk: onlyIf items 1~2 are abnormal, you can set delayed delivery or low-frequency reach.
lLevel 3 can be delivered: No risk is found, but it is inactive or the data is incomplete. A second confirmation can be made.
Digital Planet supports automatic labeling of detection results by grade through the labeling system, and supports user customization.The update logic of "delivery whitelist" and "risk control blacklist" facilitates the formation of delivery rhythm and long-term optimization of the list library.
Cleaning process three: customized configuration according to country and industry scenario differences
The distribution of risk control mobile phone numbers is greatly affected by region and industry. Take the United States and Indonesia as examples:
lUSA: The complaint mechanism is sound, the blacklist has wide coverage, and almost all high-frequency outbound calls need to be cleaned.
lIndonesia: Number ownership is complex, with a large number of invalid numbers and frequent changes.SIM card problem.
Industry:
lfinance/insurance: The probability of being complained is high, high-frequency cleaning is required, and the dynamic update mechanism is more critical.
lmedical/education/e-commerce: Most of the lists come from forms or historical customers, and a double judgment of registration time and status is required.
Digital Planet allows you to configure exclusive detection rules for different countries and industry scenarios, such as:
lComplaint identification and account ban detection enabled for SMS delivery in the US
lIndonesian e-commerce business enables operator status identification and number ownership verification
Cleaning process four: communicate with the delivery platform orThe SCRM system is opened up to achieve closed-loop updates.
The cleaned list cannot just stop atExcel or local, but should implementAutomatic pushTo subsequent use of the system:
lWhatsApp sending system: push "safe number pool" and eliminate high-risk mobile phone numbers
lOutbound call platform: dockingCRM marks risk control levels and automatically assigns agent strategies
lMarketing automation system: Set different reach paths and content based on number tags
Digital Planet SupportAPI synchronization, Webhook push, scheduled export and other modes ensure that the cleaned list can be used efficiently.
Continuous update mechanism: the risk control list is not"Once and for all"
Many companies have a misunderstanding, thinking that if the list is cleaned once, it can be used for a long time. In fact, the status of user mobile phone numbers and platform risk records change every day:
lA number that was reachable yesterday may be out of service today.
lNumbers that have not been complained may have just been flagged by the platform
Therefore, it is recommended that companiesNumber cleaning is a fixed part of the daily operation process,for example:
lRun a full test on the main list once a week
lDaily incremental testing of newly added lists
lIndustry high-risk number models updated monthly
Digital Planet supports scheduled detection and batch re-screening functions to help enterprises achieve this automated update.
Summary: Risk control cleaning is the prerequisite for high-quality delivery
Today, as overseas communication delivery is becoming increasingly standardized, companies must improve the security level of their lists and build a stable, compliant, and active communication pool. Cleaning of risk control mobile phone numbers is no longer"Optional operation" is a protracted battle with complaint rate, delivery rate, and account suspension risk.
digital planet via"Multi-dimensional identification + precise label + automatic strategy" builds a system-level risk control list management solution for enterprises, truly making every number trustworthy.
Have risk control cleaning needs? Welcome to contact the customer service of Digital Planet Platform, we will provide you with personalized detection solutions and technical support that match the business scenario.
digital planet is a world-leading number screening platform that combinesGlobal mobile phone number segment selection, number generation, deduplication, comparison and other functions . It supports customers worldwide Batch numbers for 236 countries Screening and testing services , currently supports 40+ social and apps like:
The platform has several features includingOpen filtering, active filtering, interactive filtering, gender filtering, avatar filtering, age filtering, online filtering, precise filtering, duration filtering, power-on filtering, empty number filtering, mobile phone device filtering wait.
Platform providesSelf-screening mode, generation screening mode, fine screening mode and customized mode , to meet the needs of different users.
Its advantage lies in integrating major social networking and applications around the world, providing one-stop, real-time and efficient number screening services to help you achieve global digital development.
You can find it on the official channelt.me/xingqiupro Get more information and verify the identity of business personnel through the official website. official business telegram: @xq966
(Warm reminder: When searching for the official customer service number on Telegram, be sure to look for the username. xq966 ), you can also verify it through the official website personnel: https://www.xingqiu.pro/check.html , confirm whether the business contact you is a planet official
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