Before making cross-border outbound calls, you need to check the number first: Buying Guide for Number Reachability Detection Tools
More and more attention is paid to cross-border marketingIn today's era of "efficiency and compliance", outbound phone calls are still an important means for many companies to reach potential customers and complete initial conversions. However, most of the failed cross-border outbound calls are not due to lack of professional speaking skills, but because they simplyDidn't get through, the number is unreachable.
This kind ofThe situation of "can't get through" is mostly caused by the adulteration of the outbound call list.Empty number, shutdown number, deactivated number, virtual card, blacklist numberWait for the question number. A large number of invalid dials not only wastes agent resources, but also triggers operator risk control and even affects brand reputation.
Therefore, use professionalNumber reachability detection tool, preprocessing cross-border outbound call lists has become the consensus of more and more marketing teams. This article will focus on"How to choose a number detection tool suitable for cross-border outbound calling scenarios" provides practical evaluation criteria and implementation suggestions.
Why do cross-border outbound calls require directory inquiry?
Compared with local telemarketing, cross-border outbound calls face more complex challenges:
lDifferent countries and regions,Number formats vary greatly, illegal number segments are difficult to identify
lOperators in different regions have different mechanisms.Wrong dialing triggers risk control more frequently
lUser behavior varies greatly,The proportion of false registrations and downtime users is higher
lCommunication costs are more expensive,Invalid dialing directly causes high waste
For example: an outbound call task to the Philippines that has not been purged, dialedOut of 10,000 calls, less than 35% were successfully connected, and more than 40% of them were empty or switched-off numbers. The cost is almost entirely wasted.
Most of these problems can be avoided before marketing by using professional number reachability detection tools.
What does the reachability detection tool detect?
a qualifiedThe "reachability detection" tool must have the following detection dimensions:
Empty number identification
Determine whether the number has been canceled, has no main number, has not been allocated by the operator, etc. to ensure that you avoid dialing absolutely invalid numbers.
Judgment of power on/off status
Identify whether the user is currently powered on and assist in setting the secondary dialing period.
Disable account status
Check whether the number has been blocked due to long-term arrears, blacklist records, or malicious use.
Risk label identification
Identify numbers that have been complained about many times, virtual numbers, group calling platform virtual cards, etc. to avoid the risk of platform account suspension.
International number segment identification and format specification verification
Ensure that the number format complies with local standards and does not cause dialing failures due to incorrect number segments.
Carrier coverage compatibility
Targeting mainstream operators in different countries (such as IndiaAirtel, Indonesia Telkomsel, etc.) to realize status judgment.
Tool Selection Criteria: Evaluate This5 core competencies
the followingFive points are the core capabilities that must be paid attention to when selecting a cross-border outbound call reachability detection tool:
1. Global number compatibility
Does it support mainstream operators in multiple countries and regions? Does it support number format and number segment identification?
2. Batch processing efficiency
Whether to support one-time upload100,000 numbers? Is the detection completion time stable and controllable (recommended within 10 minutes)?
3. Comprehensive status detection dimensions
Whether to support identifying empty numbersMultiple fields such as /downtime/shutdown/risk label?
4. Flexibility in exporting results
Whether the test results can be exportedExcel/CSV format? Is it possible to filter directly by status category? Does it support API interface to serially connect to the outbound call system?
5. Transparent cost and pricing mechanism
Do you pay as you go? Are there any hidden detection limits? Is the price suitable for daily high-frequency operation?
Suggestions for use: How to follow the standard testing process?
Step 1: List preprocessing
Organize the cross-border numbers to be dialed intoCSV/TXT format, unify country codes and formats, and eliminate duplicates.
Step 2: Import the detection platform
Upload to the detection tool system and select the required detection dimensions (reachability status, risk label, etc.).
Step 3: System automatically handles
generallyIt takes 3-10 minutes to complete batch testing. The specific time is related to the number of items.
Step 4: Filter available numbers
Based on the returned results, remove empty accounts, blocked accounts, and accounts with high frequency of complaints, and only retain"Status normal + reachable" number.
Step 5: Connect with the outbound call platform to perform tasks
Import the cleaned numbers into the outbound call platform, and use automatic outbound calls or manual agents to make precise calls.
Which industries are best suited to use reachability detection tools?
lCross-border telemarketing team (such as loans, insurance, education, immigration and other industries)
lUser detection scenario before WhatsApp registration or secondary authentication
lB2B foreign trade companies contact leads by phone
lList processing after collection of overseas advertising landing pages
lFilter invalid users before use in customer service, after-sales return visits, and collection scenarios
For these teams, checking the number in advance can not only save a lot of call costs, but also protect the outbound call platform account and improve the call hit rate.
Extended functions: What else can be done besides detection?
High-end versions of reachability detection tools usually support the following additional capabilities:
lAutomatic timing detection interface: Suitable for dockingCRM, SaaS platform, periodically cleans user database automatically
lSocial platform registration identification: Determine whether the number is registered WhatsApp, Telegram, LINE and other platforms
lDevice model identification: Identify whether the target user is an Android machine oriPhone helps differentiate content delivery
lRegistration time and activity estimation: Used to determine the potential value of the number and user behavior habits
These capabilities will further extend theThe ability of "data prediction" will make your marketing win from the first step.
Practical platform recommendation logic
There are many platforms on the market, it is recommended to choose those that haveStable global data source, focus on cross-border marketing, rich result fields, simple operation, supports batch and interface dual modesplatform.
If you need specific platform comparison suggestions or guided testing experience, you can choosedigital planetA number detection platform that professionally supports cross-border operations. Get started quickly, no deployment required, just upload and use.
digital planetis a world-leading number screening platform that combinesGlobal mobile phone number segment selection, number generation, deduplication, comparison and other functions. It supports customers worldwide Batch numbers for 236 countries Screening and testing services, currently supports 40+ social and apps like:
The platform has several features includingOpen filtering, active filtering, interactive filtering, gender filtering, avatar filtering, age filtering, online filtering, precise filtering, duration filtering, power-on filtering, empty number filtering, mobile phone device filteringwait.
Platform providesSelf-screening mode, generation screening mode, fine screening mode and customized mode, to meet the needs of different users.
Its advantage lies in integrating major social networking and applications around the world, providing one-stop, real-time and efficient number screening services to help you achieve global digital development.
You can find it on the official channelt.me/xingqiuproGet more information and verify the identity of business personnel through the official website. official business telegram: @xq966
(Warm reminder: When searching for the official customer service number on Telegram, be sure to look for the username xq966). You can also verify it through the official website:
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