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A large number of empty numbers, downtime numbers, invalid numbers, and risky numbers are mixed into the outbound call list, which not only seriously reduces the call success rate, but may also trigger chain reactions such as card blocking, complaints, and system risk control. In order to make efficient outbound calls and accurately reach people, the first task is to start from the sourcePurge list.
This article will focus on "How to clean the outbound call list", combining practical experience and digital planetThe capabilities of the platform share a set of implementable and replicable cleaning processes and techniques to comprehensively improve your outbound call completion rate and efficiency.
Why is list cleaning the first step to improve your call rate?
The quality of the outbound call list directly determines the connection efficiency. Many teams waste resources on ineffective dialing:
lThere are obviously tens of thousands of names on the list, but almost no one picks up the call;
lAn agent makes hundreds of calls a day and only gets through a few dozen;
lAfter being connected, I found that the customer was not the target customer, or that the number had already been changed.
The fundamentals behind these problems are:The list is not cleaned, resulting in a large number of numbers that are simply impossible or not worth calling..
Cleaning the list actually means giving the list "Physical examination" eliminates numbers that cannot be called, should not be called, or are difficult to call in advance, leaving energy to contacts who may actually produce value.
Key detection dimensions for cleaning outbound phone call lists
To truly improve the connection rate, cleaning must focus on the following core dimensions:
1. Empty number identification
An empty number refers to a number that has not been activated and has never opened services. No one answered the call and there was no signal feedback. This is the most typical waste of resources. When cleaning the list, all empty numbers should be removed first to avoid "Speak to the air".
2. Troubleshooting shutdown status
Many users are out of service due to arrears, deactivation or changing of numbers. Such numbers have no reach value in the short term and should be screened out in advance.
3. Account ban and risk label identification
Some numbers have been marked by multiple platforms as harassment, frequent complaints, and severe blocking history. If you call such numbers again, it will not only be meaningless, but may also bring you chain risks such as platform risk control, number ban, and service interruption.
4. Judgment of active status
Whether a number "Alive" depends on whether it has recent call records and whether it has been online to use other services. Screening out active users is the key to ensuring the connection rate.
5. Eliminate duplicate numbers
Duplicate numbers in the list seriously affect the efficiency of outbound calls. Not only is it a waste of agent time, but it can also easily cause customer resentment. Be sure to perform number deduplication when cleaning the list.
6. Arrangement of area codes and operator affiliations
By identifying the region and operator type of the number, it helps to arrange strategies such as speech language, agent scheduling, and call time matching.
The above dimensions can be passeddigital planetThe platform can complete batch inspection in one go, greatly improving cleaning efficiency and accuracy.
Practical process: How to clean your outbound call list step by step?
Cleaning is not a complex technical operation, but a systematic process. It is recommended to use the following steps:
Step 1: Import raw data
To import an existing phone number list into the system, it is recommended to use In TXT or CSV format, the numbers should be kept one per line, and the country code or local rules should be added uniformly.
Step 2: Select testing items
According to the outbound call requirements, check the items that need to be tested. You can choose empty account detection, shutdown judgment, account ban identification, active status screening, etc.
Step 3: Perform batch testing
The platform automatically allocates detection tasks, and the processing speed depends on the amount of data. Generally, hundreds of thousands of pieces of data can be detected in a short time.
Step 4: Review and organize the results
After the detection is completed, the system will automatically return a structured detection label, indicating which numbers are empty, which are blocked, and which are active. Users can filter or export the required list by themselves.
Step 5: Build a high-quality outbound call list pool
Filter out based on detection labels The high-quality user group of "registered + unblocked + recently active" provides the core list of the most worthy callers for the outbound call system.
Practical Tips: How to Make Your Cleaned List More Valuable?
Cleaning is only the first step. To truly improve the connection rate, some practical strategies are needed:
Tip 1: Call active users first to establish positive feedback
Highly active users have strong willingness to answer calls and high chances of interaction. Prioritizing outbound calls to these users can build up effective call volume in a short period of time and improve agent confidence.
Tip 2: Review number status regularly
User status changes dynamically. It is recommended to recheck the list every once in a while to avoid listing "Expired".
Tip 3: Combine historical conversion data to reversely optimize the list structure
User portraits that have been successfully converted can be pushed back to the number library, focusing on screening numbers with similar tags to build a more accurate outbound call group.
Tip 4: Set reach priority labels
For example: high activity + Android users + no complaint records can be defined as Category A priority dialing objects; low activity + historical complaint records are defined as Category C, frequency reduction or delayed dialing.
FAQ analysis
question 1: My list comes from multiple channels and the format is not uniform. Can it be cleaned?
Can. Digital Planet supports automatic formatting, unified and standardized data structures, and is cleaned first and then tested.
question 2: The amount of data is huge. Can it handle hundreds of thousands of numbers at the same time?
Can. The platform supports a concurrent detection engine and can handle millions of numbers without any pressure.
question 3: Can the cleaned data be directly connected to my calling system?
support. Test results can be exported to standardized formats (e.g. CSV), can be seamlessly connected to mainstream outbound call systems, CRM or lead management systems on the market.
question 4: Is there a screening function for card blocking risk numbers?
have. Based on historical risk control models and external behavioral labels, the platform can accurately identify high-risk users, eliminate them in advance, and reduce their own risks.
After cleaning the results, how to maximize the efficiency of outbound calls?
After cleaning is completed, what you get is aCleaner, higher quality outbound call lists. The next step is to use it in specific outbound calls. It is recommended to combine the following strategies:
lSet priority calling plans for active users;
l According to area /Language matches corresponding agents to improve communication experience;
l Scheduling automated voice systems for low-activity users ( IVR) try to activate first;
l Use filter label settings AB tests the effects of different speaking techniques to improve conversion capabilities;
lTrack call data feedback and reversely optimize the next round of list cleaning logic.
Outbound calls are not a one-time deal, but based on "Data-driven" continuous iteration of refined management.
List cleaning is the starting point for efficient outbound calls
Whether you are doing sales, customer service, collections or event notifications, as long as you rely on phone calls, the quality of your list determines everything.Cleaning the list once is better than making ten invalid calls.
digital planetAs a professional global number detection and behavior recognition platform, it has provided high-frequency, high-accuracy phone cleaning services to a large number of companies. If you also face problems such as low connection rate, too many empty numbers, invalid outbound calls, etc., please contact Digital Planet customer service, and we will provide you with exclusive cleaning strategies and one-stop solutions. Make every outbound call no longer blind typing, and make every number worth dialing.
digital planet is a world-leading number screening platform that combines Global mobile phone number segment selection, number generation, deduplication, comparison and other functions . It supports customers worldwide Batch numbers for 236 countries Screening and testing services , currently supports 40+ social and apps like:
The platform has several features including Open filtering, active filtering, interactive filtering, gender filtering, avatar filtering, age filtering, online filtering, precision filtering, duration filtering, power-on filtering, empty number filtering, mobile device filtering wait.
Platform provides Self-screening mode, generation screening mode, fine screening mode and customized mode , to meet the needs of different users.
Its advantage lies in integrating major social networking and applications around the world, providing one-stop, real-time and efficient number screening services to help you achieve global digital development.
You can find it on the official channel t.me/xingqiupro Get more information and verify the identity of business personnel through the official website. official business telegram: @xq9 6 6
(Warm reminder: When searching for the official customer service number on Telegram, be sure to look for the username. xq966 ), you can also verify it through the official website personnel: https://www.xingqiu.pro/check.html , confirm whether the business contacting you is a planet official
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