Sign Up
WhatsApp Business NumberIt looks like an ordinary account, can chat and post pictures, and many people think it is no different at first glance. But in fact, once you start to communicate with customers, reach in batches or operate the enterprise, you will find that the two are quite different in functions, permissions and application scenarios.
Many overseas marketing, customer service and telemarketing teams are starting to use itBefore WhatsApp, you will encounter the same problem:Should I chooseWhatsApp business number, or continue to use the normal number? This article will explain in detail their functional differences, usage differences, identification methods, and how to distinguish them in actual operations.
The basic definition of WhatsApp business number and ordinary number is different
WhatsApp Business NumberIt is a version designed for enterprises, with the official name"WhatsApp Business" aims to enable enterprises to communicate with customers more professionally, and at the same time have the ability to demonstrate their corporate identity, access automation systems, and provide structured services.
Normal accountIt's what everyone usually downloadsThe one that registers with a mobile phone number after WhatsApp has the main function of chatting, which is suitable for personal user communication, but lacks the functional support required by corporate operations.
These two accounts have similar interfaces, but their user experience is completely different, especially in terms of batch communication, customer service efficiency and brand display.
WhatsApp business account can display the identity of the enterprise, but ordinary account cannot
When you useWhen sending a message to WhatsApp business account, what the other party can see in the chat interface is not only the mobile phone number, but also theInformation on company name, company profile, address, website link, business hours, etc., These contents automatically pop up on the chat page, improving the credibility of the account.
Ordinary accounts do not have these display functions, only displaying nicknames and mobile phone numbers, and they are easily mistaken for strange contacts or personal promotions by users.
For enterprises that need to increase conversion rates and reduce shielding rates,The identity display function of WhatsApp business account is a must.
WhatsApp business account supports automation function, ordinary account can only be operated manually
If you have multiple customers who need to respond at the same time and want to maintain a consistent professional response, then you must use itWhatsApp business account automatic reply, quick reply, welcome speech and other functions. These features can automatically send welcome words when the customer first contacts, or set quick answers to frequently asked questions.
Ordinary accounts cannot be set up for automation, and all replies need to be entered manually, which is very inefficient and is not suitable for corporate customer service or telemarketing.
And forWhatsApp commercial number accessed by API can also realize functions such as CRM system synchronization, automatic mass sending, and automatic customer follow-up reminder, which is an important support point for large-scale operations.
WhatsApp business number is more stable and more suitable for long-term operation
In terms of account usage stability,WhatsApp business numbers have a higher fault tolerance mechanism. Especially for commercial accounts certified by the official API, they have a higher sending limit and lower risk of blocking, which is suitable for large-scale message push and structured marketing.
The frequency of message sending of ordinary accounts is limited, and excessive sending, reported by multiple people, frequent network switching may lead to account bans.
Therefore, many companies will choose to switch to after using ordinary accounts in the early stage.WhatsApp business account, establish your own exclusive customer communication channel.
How to determine whether an account isWhatsApp business number?
Many users want to know how to quickly identify oneIs WhatsApp account an ordinary or a business account? In fact, it can be judged through several aspects:
Check whether the chat information page displays the company name and company information. If you can seeThe "Business Information" field means that it is a WhatsApp business number.
Check whether the other party's account name is automatically displayed. The ordinary number is the remark name or nickname saved by the user himself, while the business number is displayed by official authentication.
Observe whether the other party has set business hours, address, website and other display information. These fields are unique to the business number.
If you have a large number of numbers in your hand and want to determine the account type, you can use the Digital Planet Number Screening and Detection System to quickly identify whether these numbers areWhatsApp business number.
Batch recognition using digital planetWhatsApp business number is more efficient
If you are doing customer data management, or want to filter out corporate users among a group of target customers, you can automatically identify them through the Digital Planet Platform.
After importing the number, the system will determine the account type of each number and identify whether it is a registered business number., and can also determine whether the account has fields such as avatar, nickname, business information, etc. for further filtering.
The detection results of digital planet output can be directly used for marketing system access, customer layered management,Scenarios such as B2B clue screening are indispensable pre-actions for enterprises to conduct precise communication.
Which scenarios are recommended to useWhatsApp business number?
Not everyone needs to use itWhatsApp business number, but if you belong to the following business scenarios, it will be obviously more appropriate to use a business number:
You need to create multiple accounts for customer service or sales communication
You hope to show your company's identity through your account and enhance your customer's sense of trust
You have multiple customer service processing conversations in the background at the same time, and you need message synchronization and forwarding
You need automation functions to improve efficiency, such as welcome speeches, robots, quick replies, etc.
You plan toWhatsApp is integrated with CRM or marketing system
In these cases, using a normal number is not only inefficient and risky, but also affects the overall customer experience.
Digital PlanetIt is a world-leading number screening platform that combinesGlobal mobile phone number segment selection, number generation, deduplication, comparison and other functions. It supports global customersBulk numbers from 236 countriesFiltering and testing services, currently supportedMore than 40 social and apps, such as:
The platform has several features, includingOpen filtering, active filtering, interactive filtering, gender filtering, avatar filtering, age filtering, online filtering, accurate filtering, duration filtering, power-on filtering, empty number filtering, mobile device filteringwait.
Platform providesSelf-sieve mode, sieve mode, fine-sieve mode and custom mode, to meet the needs of different users.
Its advantage lies in the integration of major social and applications around the world, providing one-stop, real-time and efficient number screening services to help you achieve global digital development.
You can use the official channelt.me/xingqiuproGet more information and verify the identity of business personnel through the official website. Official Businesstelegram:@xq966
(Warm reminder: You must identify the user name when searching for the official customer service number on Telegramxq966), you can also verify through the official website:https://www.xingqiu.pro/check.html, confirm whether the business you are in contact with is a planet official
数҈字҈星҈球҈͏
