Telegram is being tested online. How to determine whether the number is currently suitable for normal use?

DoWhen screening Telegram numbers, we often see the terms online detection, online detection, active detection, and activation detection, but the problems they solve are different. If you have a batch of overseas numbers in your hand, the most basic thing is to first confirm which numbers have been opened for Telegram. As for whether the user is online at the moment and when he has used Telegram recently, it will also be affected by the account privacy settings and platform rules, and cannot be accurately judged simply by a mobile phone number.

To truly organize overseas customers, a more practical idea is to firstScreen the basic status of Telegram accounts, and then combine the company's own recent consultations, responses and business records to determine which people deserve priority follow-up.

Telegram has been activated, but it does not mean that the user is online now

Let’s break down the most confusing concepts first.

Number has been registeredTelegram, indicating that this number has the basis of a Telegram account.

If the user is currently online, it is in real-time status.

Recently active, usually refers to use or interaction within a period of time.

These three states cannot be mixed into one.

For example, a customer has registered two years agoTelegram, the account still exists, but there has been no interaction with the company for several months. Another customer also opened Telegram and just submitted an inquiry through the official website yesterday.

If you only look at account opening, there is no obvious difference between the two people.

If you look at actual business behavior, the second customer is obviously more worthy of contacting first.

soTelegram's online detection should not just pursue an online or offline label. It should first clarify whether the company really needs to solve the problem of account status or customer follow-up priority.

Why do many people pay attention toTelegram online status

The reason is very simple. Everyone hopes that when contacting a customer, the other party happens to be using it.Telegram.

If the user is communicating recently, the chance of the message being seen may be higher; if the account has not been used for a long time, continuous sales messages may not have results.

But the problem is,Telegram itself has privacy settings.

Some users will restrict the display of online status, last online time and other information. Even if the account is used normally, the complete status may not be displayed externally.

Therefore, it is not suitable toTelegram's online detection is understood to be able to bypass privacy restrictions and check in real time when all users are online.

For enterprises, the more stable way to make judgments is to rely on the data they have.

Have you received any recent replies?

Have you submitted a form recently?

Have you participated in any activities recently?

Have you had any customer service inquiries recently?

Are there any new orders or product requirements?

This information is easier to guide sales than simply staring at your online presence.

On the first level, first confirm whether the number is activatedTelegram

If a batch of numbers are connectedIt is not clear whether Telegram is activated or not, so there is no need to discuss online status first.

For example, companies have50,000 international numbers, including customers from different markets such as the United States, France, Germany, Thailand, and Indonesia.

The first step can be to unify the international number format.

The second step deals with duplicate numbers.

Do the third stepTelegram enables screening.

After this round, you can first use theTelegram numbers are sorted separately.

In this way, at least the originalThe 50,000 numbers were narrowed down to the data range that truly has the basis of Telegram account.

Later, it will be more practical to judge the priority based on customer sources and recent business conditions than to directly find so-called online users at the beginning.

Digital Planet is suitable for solving the basic status of the account first.

After an enterprise accumulates numbers through normal business channels such as official website registration, advertising forms, event registrations, and historical customers, it can first do basic sorting, and then proceed through Digital PlanetTelegram related filtering.

For example, unify the format of existing numbers, remove duplicates, and then filter which numbers have been activated.Telegram, and categorized by country and data source.

Finally it can form:

USATelegram has been activated + official website inquiry

France +Telegram has been activated + historical customers

Thailand+Telegram has been activated + event registration

Germany +Telegram has been activated + recent product inquiries

Digital Planet is more suitable here to solve whether the number hasBasics of using Telegram and data organization issues.

As for whether the user is currently online and when he logged in recently, the number detection results cannot be simply equated to the real-time online status.

Is there any reply recently? It will be more valuable for reference than simply being online.

What sales really needs is to find people who are more likely to want to talk to them now.

If the company's ownIn the Telegram chat history, a customer just responded to a product question three days ago, so this data is very valuable.

If another customer's account has always existed but there has been no interaction for six months, the priority can be lowered.

You can make simple groupings according to your own business cycle.

closeIf there is a reply or consultation within 7 days, priority will be given.

closeIf there is a communication record within 30 days, follow up will be continued.

Those who have not had any interaction for several months will be placed in the general customer group.

Long-term silence of historical data reduces frequent contact.

In this way, sales do not need to rely on real-time online status, and can also separate recent customers from long-term silent users.

The last online time cannot be regarded as purchase intention.

Even if you can see that a user has recently usedTelegram can only mean that he uses this platform.

This is completely different from whether there is a purchase demand.

One to use every dayThe people at Telegram may have nothing to do with corporate products.

the other is rarely usedThe people on Telegram may have just made an active inquiry through the official website and have already stated their purchase needs.

What truly determines customer value is the business relationship.

So it is best to keep the customer list at the same time:

Telegram activation status;

Customer source;

Last consultation time;

Last reply time;

product interest;

Current sales stage.

Putting these items together is more useful than online status alone.

Several common misunderstandings in online testing

The first misunderstanding is thatTelegram has opened direct access to Telegram online users.

The existence of an account does not mean that you are online now.

The second misunderstanding is to use the most recently usedTelegram equates to high-intent customers.

Frequently used by usersTelegram, may not have any interest in the product.

The third misunderstanding is to keep in touch frequently in order to judge activeness.

Really high-quality customer management is not about repeatedly testing whether users will reply, but about arranging a reasonable contact rhythm based on existing business behavior.

The fourth misunderstanding is to ignore the original communication channels of customers.

If the user has explicitly requested to useIf you contact via WhatsApp or email, there is no need to forcefully change channels because a Telegram account is detected.

After Telegram has screened the Internet, how can it be more practical to classify customers?

Enterprises canTelegram users are divided into several simple tiers.

The first category is active consultation recently, andPeople who have opened Telegram.

This group of users has the highest priority and can be followed up as soon as possible.

The second category is people who have recently participated in events, filled out forms, or interacted with products.

Although the purchase has not been confirmed yet, the demand can continue to be confirmed.

The third category is historical customers.The Telegram account still exists, but there have been no new actions recently.

Low-frequency maintenance can be done.

The fourth category onlyTelegram account status, without clear source and business background.

This kind of data is not suitable to be directly used as precise customers.

After grouping in this way, sales will be easier to use than simply classifying them into online and offline.

Telegram customer follow-up, timing is more important than focusing on online status

For people who have just submitted a form, just inquired about price, and just requested a product demonstration, follow-up speed is very important.

This kind of customer deserves to be contacted as soon as possible even if they don't appear online.

Because the demand has just arisen.

On the other hand, if a user happens to be online, but has no business relationship with the company for a year and has no new needs, it may not be worth sending a message immediately.

so doWhen Telegram acquires customers overseas, the real opportunity to pay attention usually comes from user behavior.

When customers inquire, when they respond, and when their needs reappear are more meaningful than when the online status lights up.

a simpler setHow to judge Telegram users

If you already have a batch of overseas numbers, you can process them in this order:

First unify the international number format;

Remove duplicate data;

Filter by Digital PlanetTelegram has opened a number;

Classified by country and customer origin;

Determine recent users based on the company's own recent inquiries, replies and order records;

Give recent high-interest customers to sales for priority follow-up;

Reduce the frequency of contact with customers who have not interacted for a long time.

This can both make use ofTelegram number detection will not confuse account status with true activity.

What really needs to be solved when detecting Telegram online is not to figure out when each user comes online, but to first confirm whether the number has the basics of using Telegram, and then combined with recent business behavior to find people who are more worthy of contact now.Can the account opening solution be passed?Telegram communication, recent consultations and real responses can better determine whether to follow up as a priority now.

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