Notes on customer acquisition in the Thai market: Which types of numbers are suitable for TrueMoney registration test?

When doing business in the Thai market, I often hear a sentence:"Local people use TrueMoney a lot. Do you want to check all the customer numbers in your hand?"

My judgment is to first look at what problem this test is going to solve. If the customer is inquiring about the product, the payment link is also supportedTrueMoney, then checking whether the number has TrueMoney registration status can help prepare the payment entrance in advance. If you just want to judge who is more willing to buy based on a registration result, it will be difficult to give an answer through testing.

TrueMoney Registration Test is best used withConfirm payment method and organize existing customer informationscenarios, instead of directly treating all numbers that have opened wallets as target customers.

Detection is most useful when a customer is about to pay

The customer has made an inquiry and both parties are confirming the order. If provided at this timeThe TrueMoney payment portal allows you to know in advance whether the number left by the customer is registered, which can make the next step of communication smoother.

For example, a customer inquires about the price and delivery method of a certain product, and both parties have confirmed it, leaving only payment. via digital planetTrueMoney registration test, if the number has the corresponding status, you can list TrueMoney among the supported methods when replying, and then ask the customer to choose.

If no registration is detected, there is no need to stop the order. Directly inform other available payment methods and let customers choose the one they are familiar with.

There is an order that cannot be reversed: customers’ purchasing needs come from inquiry and order communication, and digital planet detection only helps to check the payment entrance. Can't register because of numberTrueMoney will push customers to want to buy your products.

Why a mobile phone number is worth checking

TrueMoney's account registration is related to your mobile phone number. according toTrueMoney official registration instructions, users need to enter their Thai mobile phone number and complete the verification code and other steps during the registration process. Therefore, when the customer takes the initiative to leave his mobile phone number and the business really needs confirmationWhen entering TrueMoney, detection by number has practical significance.

However, the same mobile phone number may be used for different purposes in business profiles. The contact number left by the customer himself, the number filled in by a friend, and the delivery phone number in the order cannot all be regarded as the payer's account number.

Once you get the number, ask who it is for and what it is used for. The number proactively provided by the customer in the current consultation is suitable for checking the payment entry; even if the consignee number is detectedThe TrueMoney registration status cannot directly assume that the payer uses this wallet.

This is more important than checking multiple platforms. If the number is assigned incorrectly, subsequent registration results can easily be used incorrectly.

Which numbers are suitable for inclusion in the Digital Planet test?

The first category isCustomer number being communicated for payment. The source of the customer is clear and the number is provided by me. The test results can help prepare in advance.The TrueMoney option reduces the risk of discovering that the entry is inappropriate when it comes to payment.

The second category isAlready customers have actively requested to use itTrueMoney number. Since the other party has proposed payment preferences, Digital Planet's registration test can be used as verification information; if the test results are inconsistent with the customer's statement, first ask the customer to confirm whether another mobile phone number is used.

The third category isRecent customer numbers whose payment information needs to be updated. For example, a customer has used a certain payment method in the past and places an order again this time, hoping to see if he can use it instead.TrueMoney. The date should be recorded when testing, because the customer's account number and number may change.

Things that are not suitable for directly inferring intentions are numbers from unknown sources, old numbers that have not been contacted for a long time, and delivery phone numbers that are only used for logistics and delivery. Even if registrations are detected for these numbers, they lack clear current transaction context.

If registration is detected, can you explain which step is reached?

Detected by Digital PlanetTrueMoney registration status can indicate that this mobile phone number currently has a corresponding platform account signal. It can help you guess one less time whether the customer has this entrance.

Going forward, the customer needs to confirm: whether they are willing to use it this timeTrueMoney, whether the account can currently make normal payments, and whether the actual payer is the number holder.

Registration status does not tell you how much money is in your wallet, nor does it reveal transaction history or spending habits. write it as"Have a TrueMoney account" is much more accurate than writing "high-spending customer".

If Digital Planet does not detect the registration status, it does not mean that the customer has no ability to pay. Customers may use bank cards, bank transfers or other payment applications; they may also registerUse another calling card when using TrueMoney. Just proceed with the order as normal and ask for payment preferences.

A small scene can tell the difference

The same two customers from Thailand both left their mobile phone numbers on the website.

clientA took the initiative to inquire about the price yesterday. After confirming the specifications, he asked if he could pay with TrueMoney. Digital Planet detected that the number he provided was registered. This result serves the current problem: prepare TrueMoney payment instructions and let customers confirm whether to use this account to complete the transaction.

clientB only left a phone number on one event page, without making an inquiry or choosing a payment method. Even if Digital Planet detects that this number is registered with TrueMoney, it cannot rank him as a high-intention customer based on this. What is more worth looking at at this time is what needs he expressed when filling out the event page, and whether he agreed to follow-up contact.

Two people may have the same platform registration status, but have completely different business meanings. What determines whether the test results can be used is the source of the number and the current link the customer is in.

Don’t just look at the test results for old numbers

If the number left by a Thai customer in the past is used again after a long time, you should first confirm whether it is still valid. After the mobile phone is deactivated and the number is changed, the old dataTrueMoney registration status may no longer represent the original customer.

digital planet exceptTrueMoney registration testing also provides number validity related testing. For historical numbers that need to be reactivated, you can first review the number and then check the platform status; if the number status changes significantly, you must also confirm the identity through the original order account, email, or information actively provided by the customer.

After the test is completed, it is recommended to record at the same time"Who provided the number", "Which consultation or order it was used for", "Test date" and "What payment method the customer finally chose". This information is much more useful than a single "Registered" label the next time you deal with the same customer.

The TrueMoney registration test is worth doing, but you don’t need to see the Thai mobile phone number to test it all. Digital Planet's detection results are most helpful when customers are confirming payment, actively requesting TrueMoney, or when existing customers need to update their payment portal. As for who will buy and how they are willing to pay, it still depends on what the customer says in this communication.

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