The number can be connected, but the WhatsApp account cannot be found. Which step usually makes the difference?

The phone can be connected,WhatsApp cannot find the account number. Putting these two results together makes people doubt whether there is an error in the detection. In fact, they check two things: whether the call can be connected depends on the current communication status of the number; WhatsApp account detection checks whether the number is used to open WhatsApp. A number can receive calls normally but has never been registered for WhatsApp.

When this happens, don’t be in a hurry to delete your customer number. Check in the following order and you can usually find out which step the difference is.

First check whether the country code is recorded correctly.

The most likely error in overseas mobile phone number detection is the number format. Just because the local number written by the customer can be reached does not mean that you submitted it toThe international formats detected by WhatsApp are also correct. If the country code is omitted or filled in repeatedly, or the prefix used in local dialing is entered together, the detection target may become another number.

First, check the original number filled in by the customer, the actual number used when dialing, and the number submitted for testing. Especially look at: the string of numbers used to connect the phone, and the number used toThe WhatsApp account is checked to see if it is indeed the same complete number.

If the two are different, correct the format first and then check again. Repeated discussions at this time"Why can't I find WhatsApp?" is of little significance, because the numbers checked before and after may not be the same number at all.

The format is correct. Please confirm whether the customer uses this number to log in.WhatsApp

Some customers are accustomed to using their work number to answer calls and their personal number to log inWhatsApp. Some people also have two SIM cards: one for daily calls and the other specifically for social software. Just because a customer leaves you a number that can answer calls, it does not mean that he will use this number to receive WhatsApp messages.

This is alsoThe most important situation to distinguish between "the mobile phone number can be connected but there is no WhatsApp account": the number can be a valid customer contact information, but it is not a WhatsApp contact information.

If the customer leaves their phone number in the inquiry form, there is no checkTo communicate on WhatsApp, you should first contact him by phone or the method specified by him. After establishing communication, ask directly: "If I send product information later, do you want me to send it to you by email, or send it to your WhatsApp?" This is more accurate than guessing the account status.

Use Digital Planet to check number status and account status separately

If you have a lot of overseas customer numbers on hand, you can do an empty number test on Digital Planet first to confirm which numbers are worth continuing to check; you need to passWhen contacted by WhatsApp, the relevant number will be tested for WhatsApp activation. Answer one question for each of the two tests, and do not mix the results together.

Empty number detection mainly helps to check the status of numbers.WhatsApp activation detection helps determine whether the target number has a corresponding account.The number status is normal,It is entirely possible that WhatsApp is not activated at the same time. For this type of number, the handling method is usually to retain the phone or email contact channel, rather than directly determining that the customer is invalid.

If the test results clearly conflict with your communication records, also check the records themselves. For example, the customer wasWhatsApp is chatting with you, but now it is the office number in the form that is used for testing; looking at old chat records, you may find that the customer was using another number.

I could chat before, but now I can't find it, so I have to check the time.

There is another situation: I have contacted a customer using a certain number in the past, but the call can still be connected now.WhatsApp cannot be found. First make sure that the number in the old chat history is exactly the same as the current number, and then check how long ago the communication was. The customer may have changed his WhatsApp number or adjusted his work and personal contact information.

The detection results of Digital Planet reflect the number and account status at the time of detection, while past chat records reflect the communication situation at that time. The two times are different and when there is a discrepancy, the most effective way is to confirm with the customer which number should be used to contact the customer in the future through a phone or email that is still available.

This kind of confirmation is especially suitable for old customer maintenance. Instead of continuing to ask someone who can't find itWhen sending messages using a WhatsApp account number, it is better to update your frequently used contact information first, so that subsequent quotations, logistics notifications and after-sales communications will be smoother.

Should this type of number be kept or deleted?

The judgment standard is not"Is there WhatsApp", but "can you contact him through channels recognized by the customer".

If the call can be connected and the customer confirms that this is his work number, keep it and record it."Telephone contact". If the customer provides another WhatsApp number, clearly remember the purpose of the two numbers. Only if the number format is correct, the number status is abnormal, and other contact information cannot be verified, follow-up needs to be postponed.

Digital Planet is suitable for completing the previous number detection andWhatsApp account detection can help you reduce the time of testing one by one; it is best to confirm which number and channel the customer wants to communicate through. In this way, valid customers will not be missed because WhatsApp cannot be found, and "the call can be connected" will not be mistaken for "WhatsApp will definitely contact you."

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