Overseas customers added but no response? First use the WhatsApp detection tool to identify real accounts and silent users

In cross-border business, many companies have encountered this phenomenon: after the advertisement is launched, customers add back one after another.On WhatsApp, friends seem to be growing continuously and marketing campaigns are advancing rapidly. However, it was only after actual communication that I discovered that a large number of these "customers" did not reply, click, or place an order at all. Customer service resources are wasted, marketing rhythm is disrupted, and automated systems frequently fail to operate.

The problem isn’t the content, copywriting, or pacing; it’s:You haven't identified which customers have real accounts and which customers have actually been silent for a long time.

existWhatsApp overseas marketing,Status identification, active judgment, risk elimination, must be completed before sending the message. This article will combineDigital Planet PlatformTool capabilities, practical analysis on how to identify real accounts and silent users, so that your customer operations can be run smoothly"No response" becomes "real interaction".

1. Why add backDo I still need to be tested after WhatsApping?

Many companies believe that:“If a customer adds me, doesn’t that mean he is a real user?”

But the real scenario is far more complicated than you think:

lThe user’s mobile phone number itself is not registeredWhatsApp, just add the community or fill out the form

lThe user registered but never went online. It has been deprecated for a long time.

lThe user has a temporary account, a virtual account, or a blacklist account and cannot actually communicate.

lUser was active but recently became silentMore than 30 days, no response behavior

If these users directly enter the marketing system without screening, not only will there be no output, but it may also lead to an increase in the risk of the main account, account suspension, and a surge in complaints.

2. Provided by Digital Planet"Real account + silent user" identification logic

The Digital Planet platform is specially built for social marketing scenarios in overseas markets and supports globalMobile phone number detection in 244 countries. Its core detection capabilities include:

1. WhatsApp account registration status detection

After uploading the customer's mobile phone number, the system automatically identifies whether the customer has been registered.WhatsApp and remove the "unregistered" customer mark.

2. Active status detection (last 7 days/30 days)

The system determines whether the target account is in the pastIf there is logging in, sending and receiving messages, etc. within 7 or 30 days, the account with no behavior will be classified as a "silent user".

3. Banning/risk account identification

Identify risky users with historical bans, high complaint records, and frequent device changes to protect the security of corporate sending accounts.

4. Automatic marking of customer labels

Customer will be markedLabels such as "Registered + Highly Active", "Registered + Silent", "Unregistered" and "Risk Account" support one-click export for subsequent refined operations.

3. How to identify silent users before marketing? The practical process is as follows:

Step 1: Collect customer mobile phone numbers

Sources includeTikTok, Facebook advertising, form deposit, official website registration, Shopee order, etc.

Step 2: Batch import into Digital Planet platform for testing

The system begins to perform account registration status identification+ Activity judgment + Risk account screening.

Step 3: Identify real accounts and eliminate silent accounts

The system outputs a structured tag report, and you can clearly see which customers are worthy of sending messages and which customers should be postponed.

Step 4: Import automation tools or customer service systems

only"Registered + active + low-risk" customers are introduced into the mass messaging system, aggregated chat platform, SCRM or manual customer service process.

Step 5: Periodically rescreen and dynamically update labels

Customer status will change, it is recommended toRetest every 7-10 days to continuously identify status changes from silent to active and active to lost.

4. Actual scenario example: the screening logic behind a big promotion

An Indonesian cross-border brand collected more than30,000 mobile phone numbers. After testing with Digital Planet, we found:

lNot registeredWhatsApp: about 6,800 messages

lRegistered but closeNo activity in 30 days: about 8,100

lRegistered and active (nearly7 days of behavior): about 12,400

lRegistered but identified as high risk of complaints: approx.2,700 items

Ultimately, only12,400 "highly active real users" were introduced into the mass messaging system to push holiday limited-time discounts. result:

lThe message click rate reached28.6%

lUser response rate increased totwenty two%

lCustomer order conversion rate9.3%, 6 times higher than the silent customer group

lThe main account does not have any risk control warnings and maintains stable operation.

5. In which business scenarios must silent users be identified in advance?

If you are in the following stages, it is recommended to use Digital Planet for detection:

lBefore deploying the WhatsApp bot, ensure that the communication partner is truly reachable

lScreen high-response customer pools before major promotions and festivals

lWhen refining customer service grouping, only active customers are assigned

lBefore importing the SCRM system, clean high-risk accounts

lThe private domain customer pool is cleaned regularly to maintain data validity.

Six, noIt’s only “added” that’s important, but “it’s valuable only if it’s still being used”

Many people have added you, but will not reply to you.The success of WhatsApp marketing does not lie in how many people you add, but in whether you canIdentify those customers who are truly visible, willing to respond, and worthy of communication.

The Digital Planet platform is now fully supportedWhatsApp account registration status detection, activity judgment, silent user identification and risk account elimination, supports mobile phone numbers in 244 countries around the world, supports batch upload, label export, and system docking. Welcome to contact customer service to get a free trial, which allows you to truly "screen out the live ones, retain the good ones, and stabilize the conversions" in WhatsApp marketing.

digital planet is a world-leading number screening platform that combines Global mobile phone number segment selection, number generation, deduplication, comparison and other functions . It supports customers worldwideBatch numbers for 236 countriesScreening and testing services , currently supports40+ social and apps like:

whatsapp/line, twitter, facebook, Instagram, LinkedIn, Viber, zalo, binance, signal, skype, DISCORD, Amazon, Microsoft, Truemoney, Snapchat, kakao, Wish, GoogleVoice, Botim, MoMo, TikTok, GCash, Fantuan, Airbnb, Cash, VKontakte, Band, Mint, Paytm, VNPay, Moj, DHL, Okx, MasterCard, ICICBank, Byb Wait.

The platform has several features including Open filtering, active filtering, interactive filtering, gender filtering, avatar filtering, age filtering, online filtering, precise filtering, duration filtering, power-on filtering, empty number filtering, mobile phone device filtering wait.

Platform provides Self-screening mode, generation screening mode, fine screening mode and customized mode , to meet the needs of different users.

Its advantage lies in integrating major social networking and applications around the world, providing one-stop, real-time and efficient number screening services to help you achieve global digital development.

You can find it on the official channelt.me/xingqiupro Get more information and verify the identity of business personnel through the official website. official businesstelegram:@xq966

(Kind tips:existWhen searching for Telegram’s official customer service number, be sure to look for the usernamexq966), you can also verify it through the official website personnel: https://www.xingqiu.pro/check.html , confirm whether the business contact you is a planet official