UAE customers always say that they use BOTIM, where should they start the number activation test?

"Send it to BOTIM, I think it's more convenient there."

The customer has already said which software he wants to use, and he also has his mobile phone number, which he can open.But the corresponding account cannot be found after BOTIM. In this case, don't rush to ask the customer to send the number again. Checking the number format, confirming whether the number is still in use, and then doing a BOTIM number activation test can usually narrow the problem down to the specific link.

BOTIM official websiteMessaging, voice and video calling are currently listed as the main features. Already clearly selectedFor BOTIM customers, the purpose of the test is simple: to check whether the saved number can currently be used as a contact point for both parties.

First check which number the customer left

Customers say"Contact with BOTIM" does not necessarily mean that the number he filled in the order or form is the number used when registering BOTIM.

For example, when a customer inquires for a quote through his work email, the company phone number is entered in the form; later when chatting, he says that he often usesBOTIM, what is actually registered is a private mobile phone number. Take the company phone number for testing. Even if the account number is not found, it does not mean that the customer does not use BOTIM.

So before you start testing, look at where the numbers come from. It is sent personally by the customer forIs it the BOTIM contact number, the delivery phone number in the order, the company switchboard, or the phone number left by a colleague? If the customer has clearly given BOTIM the contact information, that one should be checked first.

If the identity of the number is clear, the test results will not be misinterpreted.

The number format is wrong and testing cannot help.

UAE numbers may be written differently in different sources. Some include the country code, some are filled in according to local customs, and some include spaces or dashes. It is also possible to miss a digit when copying to a table.

Use digital planetBefore BOTIM opens the test, you can keep the original number filled in by the customer and then sort out a unified international format for testing. Keep the original number for easy checking later, do not overwrite it after sorting it out.

If the customer information comes from different countries, the area code needs to be confirmed one by one. Customers who are in the United Arab Emirates may not use a United Arab Emirates mobile phone number; simply adding the area code to the number based on the customer's location may change the originally correct number to the wrong one.

Format checking is the most basic step, but it can reduce a lot of"The customer said he had an account, but the test couldn't find it".

Check again whether the number is valid now

If the number was proactively sent by the customer yesterday, the timeliness is usually clearer; if the number comes from the inquiry record a year ago, the situation is different. The customer may have changed his mobile phone number, or the original number may have been deactivated.

Digital Planet provides number validity-related testing, which can first help eliminate obviously invalid numbers before proceeding.BOTIM account opening test. This approach can distinguish between "the mobile phone number itself is no longer available" and "the number is valid but no BOTIM account has been found".

Just because the number is valid does not mean that the person behind the number must still be the original customer. Historical numbers may be reassigned, so when you re-contact a customer who has not interacted with you for a long time, you must confirm your identity by combining the original email address, order account, or information actively provided by the customer.

If the customer has just given a number in an existing conversation, it will be processed according to the information provided this time; if there is only old information, it is safer to review the number status first.

What can the BOTIM activation test answer?

After the number format is confirmed, it can be processed through Digital PlanetBOTIM account opening test. What it wants to answer is:Does this current mobile phone number have a correspondingBOTIM account opening status.

If activation is detected and the number was just designated by the customer, you canBOTIM serves as a candidate entrance for this communication. If the number comes from an old form or is reserved by someone else, you still need to confirm whether the account belongs to the current customer.

If activation is not detected, first go back and check whether the number is filled in correctly and whether the customer is using another one.SIM card or another mobile number registration. Don't directly tell the customer "you don't have a BOTIM" because the number in your hand may not be his BOTIM number from the beginning.

Digital Planet can help check platform entrances, but it cannot determine why customers prefer it from a number.BOTIM, are you waiting for news, or is the person behind the account consistent with the name in the old information.

Three common results, how to deal with them respectively

In the first case, the number is actively designated by the customer, and Digital Planet also detects it.BOTIM has been opened. At this time, you can continue to communicate according to the method agreed by the customer, and write down "BOTIM number confirmed by the customer" and the confirmation date in the customer information. There's no need to second-guess the contact entry the next time someone takes over.

In the second case, the number is valid but not detected.BOTIM is activated. First, ask the customer to check the contact information through the original email or conversation. For example, simply ask: "Can you confirm the mobile phone number used to contact BOTIM?" The customer may have two cards, or may have left a work phone number in the form.

In the third case, the number has expired, or the data has been saved for too long, and it is impossible to confirm who is currently using it. Suspend the use of this number, return to the email address previously used by the customer or the confirmed contact information in the order, and wait for the other party to provide a new number before updating.

These three treatments are better than repeated inSearching for numbers in BOTIM saves time and reduces the possibility of sending messages to the wrong person.

After contacting the entrance for confirmation, also note the source.

DoneBOTIM number activation test, don't just write "activated" in the customer information. More useful records are: who provided the number, whether the customer explicitly selected BOTIM, when the test was completed, and whether the identity was confirmed through the original conversation.

For example,"In September, the customer provided it in the inquiry email and requested the use of BOTIM for communication, and Digital Planet detected the activation" is much clearer than a single "BOTIM has been activated". The former allows subsequent personnel to understand why this entrance can be used; the latter will be difficult to trace after a few months.

If the customer later requests a change back to email communication, the preference should also be updated. Platform detection indicates that the entrance may exist, and the actual communication method should be based on the customer's current choice.

UAE customers proposed to useWhen BOTIM, first check which mobile phone number he specified, then organize the number format, confirm that the number is valid, and finally use Digital Planet to check the BOTIM activation status. The test results can help confirm the entrance; who the number belongs to and how they want to be contacted this time still need to be determined through the information provided by the customer.

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