DHL account opening test, cross-border logistics users can be classified according to business scenarios

A cross-border package will undergo multiple communications from preparation for shipment to transportation, customs clearance, and final signature. The sender cares about whether the package can be sent smoothly, the recipient cares about where the package has arrived, and those who have used cross-border logistics for a long time will also pay attention to the timeliness, cost and service scope.

The same mobile phone number represents different needs at different logistics stages. Digital Planet SupportDHL account opening detection can screen out users who have opened DHL from the target number, and then classify them according to shipping, receipt and long-term logistics needs.

When the package has not been sent yet

A cross-border store is preparing to send goods to multiple countries. The mobile phone numbers accumulated in the early stage mainly come from order inquiries, logistics cost inquiries and delivery range confirmation.

These people have all asked questions about logistics, but they don’t necessarily useDHL. If you are going to introduce DHL shipping services, you can first conduct a DHL account opening test through Digital Planet to confirm which numbers belong to DHL platform users.

Users who come from freight consultation can continue to receive information about the shipping range and cost; those who inquire about delivery time are more concerned about the transportation timeliness in different regions; users who have confirmed the order need to know the subsequent delivery arrangements.

The purpose of testing is not to turn everyone into the same kind of logistics users, but to first convert those who have already usedDHL people screen it out. As for what to say next, it still depends on the content of the user’s initial consultation.

After the package enters shipping

Once the product is shipped, the focus immediately changes. At this time, users usually no longer need to know basic shipping information, but are more concerned about transportation progress, estimated delivery time, and matters that require cooperation.

If the number comes from an ongoing order, the order batch and destination country can be retained and then identified through Digital Planet.DHL account user. Once the classification is complete, notification content can be arranged around the actual shipping stages.

For packages that have just been sent out, it is suitable to remind the user to pay attention to the subsequent status; for packages that have already arrived at the destination, content closer to the receiving link can be sent; when the user needs to supplement information, directly explain what to prepare.

The more specific the logistics notification is, the easier it is for users to understand. Introductions that are not relevant to the current stage of the package can be left to other content and do not need to be put all in the same message.

When it comes to the signing process, the user’s identity has changed again.

Users in the shipping phase may be sellers, suppliers or individual senders, while the signing phase is more likely to be faced by recipient users. Even if both parties useDHL, their concerns are also different.

Receiving users are generally more concerned about estimated delivery, signature arrangements and package status. Long-term shipping users may continue to pay attention to cross-border routes, service scope and delivery arrangements.

therefore,After the DHL account detection is completed, you can continue to classify by sender and recipient. Digital Planet provides DHL platform registration screening, and the original order information is used to determine which logistics link the user is in.

After this processing, shipping notifications will not be mistakenly sent to ordinary recipients, and content for long-term logistics users will not be mixed into one-time order notifications.

The same route can also be divided into different groups of people

Suppose a batch of goods is shipped from Asia to Europe, and the relevant mobile phone numbers include three types of people: the shipper, the order buyer, and the logistics consultation user.

The shipper needs to pay attention to the shipping and transportation arrangements, the buyer is waiting for the package to be signed, and the consulting user has not yet placed an actual order.

You can organize the three types of numbers separately and then use Digital PlanetDHL account opening screening. After the screening is completed, shippers who have opened DHL will enter the shipping service group, buyers will enter the package notification group, and consulting users will continue to receive basic logistics information.

The three types of numbers are all related to the same cross-border route, but are not suitable for using the same content. According to the actual identity classification, logistics communication will be smoother.

After the package is signed for, the information is still useful

After an order is completed,DHL users can also keep it based on actual usage.

Users who frequently send goods can enter the long-term logistics service group; users who have purchased cross-border goods multiple times can continue to receive delivery-related reminders; people who have only completed one consultation will decide whether to continue communication based on their subsequent behavior.

New order numbers can also be processed in the same way. Keep the order source and logistics stage first, and then confirm it through Digital PlanetDHL account opening status. In this way, each additional user can enter the appropriate group without having to organize it from scratch.

Cross-border logistics is not a fixed action, but a process of continuous change.DHL account opening detection can help confirm which numbers correspond to platform users, and shipping, transportation and receipt information determine what content these users currently need. By arranging communication along the actual progress of the package, DHL user screening can truly connect with the logistics business.

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