Telegram username activity detection: a practical method for filtering from account status to recent users

I only have one batch in handWhen it comes to Telegram usernames, the most common misjudgment is: if the username can still be found, it will be considered that the user is still active; if the username cannot be found, it will be regarded as an invalid account. This judgment is not enough to actually screen Telegram customers. Whether the user name exists, whether the account has the basis for normal use, and whether there has been real interaction recently are three different levels of status.

really doThe focus of Telegram username activity detection is not to forcibly label each account as online or offline, but to first confirm the account base, and then combine recent replies, inquiries, forms, customer service records and other business information to single out those who are more worthy of following up now. Only the results screened out in this way can really be handed over to sales for use.

The username can still be found, which only means that the first step is OK.

Telegram username is essentially more like an account entry.

If a username can still be correctly mapped to an account, it only means that the username currently has a certain basis for account identification, and it cannot directly conclude that the user has been active recently.

Take a simple situation.

User A’s Telegram username has always existed, but the last time the company communicated with him was a year ago.

User B also has a Telegram account and just submitted a product inquiry through the official website yesterday.

If you only look at the username, both people have accounts.

But if the salesperson can only contact one person today, it should obviously be prioritized.B.

Therefore, the username detection solves the basic problem of the account. We should continue to look at the recent activities in the future.

Telegram activity is best broken down into several levels to determine

DoWhen screening Telegram customers, you can understand the word active separately.

The first level is account status.

Does this username or related number currently exist?Telegram account basics.

The second level is recent use status.

Whether the user still uses it recentlyTelegram, this layer will also be affected by the platform's privacy settings and the scope of public information. It cannot be understood that all accounts can accurately view the complete online time.

The third level is the real business activity related to sales.

Have you responded to corporate messages recently?

Have you re-inquired about the product?

Have you submitted a quotation request?

Is there any order or after-sales service?

Continue to communicate after participating in the event.

For sales, the third layer is usually more important than the first two.

onlyWhen choosing a Telegram username, first sort out the account information clearly

If you only have your username and no mobile phone number, country, or customer source, don’t rush to make accurate customer judgments directly.

The first step is to organize your existing account information.

For example, whether the user name is repeated;

Are there any same customers in the history?

Does the username correspond to an ordinary user, a customer service account, or another business account?

Have you communicated before;

From what channel did you first enter the customer base?

Especially after doing multiple roundsAfter Telegram acquires customers, the same customer may change their username or save it repeatedly in different forms.

Merging historical data first can prevent sales from repeatedly following up on the same customer.

If the company's ownThe CRM already contains mobile phone number, country, inquiry product and other information, and it can also be associated with the user name again.

In this way, a single username will gradually turn into a complete customer record.

Those who really deserve to be screened first are those who have made recent moves.

Telegram’s recent user screening does not need to be particularly complicated.

You can look back directly from the most recent business behavior.

For example, recentlyThose who take the initiative to consult within 7 days will be given priority.

recentIf there is a normal reply within 30 days, we will continue to follow up.

If there has been no interaction for several months, but there have been orders in the past, we will put them under old customer maintenance.

If there are no replies, no orders, and no new inquiries for a long time, you can enter the silent customer pool.

In this way, after the salesperson opens the customer list every day, the first thing he sees is the people who have really taken action recently.

Instead of being filled with a large number of historical accounts that only have user names and no business records.

Digital Planet is suitable to be placed after the number information is completed.

ifIn the customer information behind the Telegram username, the mobile phone number obtained through normal business channels is also saved, and you can continue to organize the number level.

For example, first unify the international number format;

Clear duplicate numbers;

Reclassification by country;

Then use the digital planet to filter which numbers have theTelegram account basics.

At this time, the user name, number status and customer information can be merged again.

For example:

Telegram username + US number + Telegram has been activated + Inquiry 3 days ago

Telegram username + French number + Telegram has been activated + historical customers

Telegram username + German number + Telegram has been activated + no interaction for half a year

Telegram username + Thai number + Telegram has been activated + recently re-inquired

In this way, sales no longer see just a user name, but a piece of background data.

Digital Planet solves the problem of existing numbers andThe status of the Telegram platform and the true recent activity level still depend on the company’s own real interaction records.

The existence of a username does not mean that this account is the target customer

This is particularly easy to overlook.

The Telegram account status is normal, which only means that there is a basis for communication.

It cannot be stated directly:

Users are interested in the product;

Preparing for purchase in the near future;

Are high-spending customers;

Will definitely reply to sales;

It must be people in the current target market.

Whether it is really a target customer or not depends on the source.

For example, if a user enters through inquiry from the official website, the value is usually clearer than the ordinary activity list.

Leaving information from the product trial page is also easier to judge the demand than having only a historical username.

If you don’t even know the source and go directly to the sales list just because the username exists, you will end up with a lot of invalid attempts.

Recently online and recent interaction are not the same thing.

someTelegram users may use the platform every day, but have never interacted with your business.

Other customers may not beI am a heavy user of Telegram, but I just took the initiative to contact sales to inquire about products last week.

In these two cases, active platform and active business are obviously not the same thing.

When really prioritizing sales, it is more recommended to look at:

The last effective reply time;

The time of the last inquiry;

The last order or after-sales time;

The time of the latest active submission request.

This information is more directly related to customer development.

so doTelegram username activity detection should not only pursue the last online time, but should put activity back into real business scenarios to understand.

Silent usernames can be placed separately, no need to delete them all.

if aIf a Telegram username has not had any business interaction for half a year or even a year, it does not mean that it must be deleted.

someB2B customers have long purchasing cycles.

Some historical customers may only repurchase once every few years.

There are also people who have not closed deals before because of price, delivery or budget issues, but may come back later when conditions change.

Therefore, long-term silent accounts can be put into the low-priority customer pool separately.

Normally, sales do not take up the main focus.

Once you re-enquire, submit a form, or have a new order, mention it again.

In this way, the customer database will not be piled up and cluttered, nor will historical customers be cleared out at once.

When the username changes, rely on historical data to avoid duplication.

Telegram users may change their username.

If the customer database relies entirely on usernames as unique identifiers, one person may be treated as two customers.

Therefore, as long as the company's own business information also contains mobile phone numbers, customer numbers, order records, or other normal customer fields, it is best to save them together.

For example, the same customer:

The previous username wasA;

Later changed toB;

The mobile phone number has not changed;

Historical orders are also consistent.

At this time, the data should be merged instead of adding a new customer.

The longer the data is used, the more this kind of deduplication logic is needed.

What results should Telegram username filtering deliver in the end?

A truly useful result should not be just a list of usernames.

It’s best to organize it into a few simple fields:

lTelegram username

lnation

lPhone number

lTelegram account status

lCustomer source

lmost recent interaction

lFollow products

lCurrent follow-up level

For example:

lUSA

lusernameA

lTelegram has been activated

lSource: official website inquiry

lAsked about price 5 days ago

lhigh priority

Another one:

lFrance

lusernameB

lTelegram has been activated

lSource: Historical Events

lNo interaction for 8 months

llow priority

This way the salesperson will know which one to look at first at a glance.

This is more practical than assigning a list of accounts individually as active or inactive.

The purpose of activity detection is not to label accounts, but to rank sales

At the end of Telegram username activity detection, there is really only one problem to be solved:

Who to contact first today.

If after the screening is completed, sales still need to go through tens of thousands of user names again, it means that the previous detection did not really fall into the business.

A more reasonable approach is to first confirm the basic account and number, and then combine recent consultations, replies, orders and other information to finally form three levels: high priority, ordinary follow-up, and silent customers.

soTelegram username has just changed from an account information to data that can truly participate in customer management.

The username can still be found, which only means that the foundation of the account is still there; whether there are real replies and business actions in the near future can better determine whether this person is worth following first.The closer Telegram’s active screening is to actual business, the less trial and error will be required after sales.

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